Privacy Policy
1. Introduction
Monarch Mobility is committed to protecting your personal data and respecting your privacy.
This policy explains how we collect, use, and protect your information when you use our website, contact us, or purchase our products.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Monarch Mobility is the data controller responsible for your personal data.
Contact details:
Email: [email protected]
Phone: 0800 002 9633
Address: Monarch Mobility Ltd. Unit 1 Holmfield House, Holdsworth Road, Halifax, HX3 6SN
3. What Information We Collect
We may collect and process the following personal data:
Information you provide:
- Name
- Address
- Email address
- Phone number
- Order and payment details
- Information provided when contacting us
Automatically collected data:
- IP address
- Browser type and device information
- Website usage data (via cookies)
4. How We Use Your Information
We use your personal data to:
- Process and fulfil orders
- Deliver products and services
- Respond to enquiries and provide customer support
- Manage warranties, returns, and repairs
- Improve our website and services
- Comply with legal obligations
5. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contract – to process and deliver your orders
- Legal obligation – to comply with applicable laws
- Legitimate interests – to improve our services and prevent fraud
- Consent – for marketing communications (where applicable)
6. Marketing
We may send you marketing communications if you have opted in.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
We do not send unsolicited marketing without your consent.
7. Sharing Your Data
We may share your data with:
- Delivery and courier services
- Payment providers
- IT and website service providers
- Professional advisers (where necessary)
We only share data where necessary and ensure it is handled securely.
8. Data Retention
We only keep your personal data for as long as necessary, including:
- To fulfil orders and provide services
- To comply with legal and tax obligations
- To resolve disputes
9. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, please contact us.
10. Cookies
Our website uses cookies to improve your experience and analyse website traffic.
You can control or disable cookies through your browser settings.
Our Cookie Policy can be found here
11. Data Security
We take appropriate measures to protect your personal data from loss, misuse, or unauthorised access.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
13. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page.
14. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Monarch Mobility
Email: [email protected]
Phone: 0800 002 9633
Address: Monarch Mobility Ltd. Unit 1 Holmfield House, Holdsworth Road, Halifax, HX3 6SN
15. Complaints
If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk